Legal

Privacy Policy

Effective Date: September 18, 2026

HVAC Frankfort IL (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and contacting us regarding HVAC services.

This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit hvacfrankfortil.com, submit a form, request HVAC services, call us, email us, or otherwise interact with our business.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Phone number
  • Email address
  • Service address or general location
  • Information submitted through contact or quote request forms
  • Information regarding the HVAC services you are requesting
  • Communications you send to us by phone, email, text message, or through our website

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, operating system, pages visited, referring website, and general website usage information.

2. How We Use Your Information

We may use information collected through our website to:

  • Respond to questions and service inquiries
  • Provide requested HVAC estimates, quotes, or services
  • Schedule appointments
  • Communicate regarding your service request
  • Provide customer support
  • Operate, maintain, and improve our website
  • Understand how visitors use our website
  • Improve our services and marketing
  • Prevent fraudulent, abusive, or unauthorized activity
  • Comply with applicable legal requirements

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate properly, remember visitor preferences, analyze website traffic, measure website performance, and understand how visitors interact with our website.

Third-party services used on our website may also place or access cookies according to their own privacy policies.

You can generally control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of some portions of the website.

4. Analytics and Advertising

We may use third-party analytics, advertising, SEO, call-tracking, or website-performance services to better understand website traffic and how visitors find and use our website.

These providers may collect information such as IP addresses, device information, browser information, pages viewed, interactions with the website, and referring websites.

If services such as Google Analytics, Google Ads, Meta advertising tools, or similar platforms are installed on the website, information collected through those services may be governed by the privacy policies of those providers.

5. How We Share Information

We do not sell your personal information for money.

We may share information with third parties when reasonably necessary to operate our business, provide requested services, maintain our website, process customer inquiries, perform analytics, support advertising or marketing activities, or comply with legal obligations.

These parties may include website hosting providers, analytics providers, communication platforms, scheduling systems, CRM providers, advertising platforms, contractors, and other service providers.

We may also disclose information when required by law or when we reasonably believe disclosure is necessary to protect our rights, property, customers, or others.

6. Contact Forms and Service Requests

When you submit a contact form, request an estimate, request service, or otherwise provide your contact information, we may use that information to contact you regarding your request.

Submitting a service request does not guarantee that a particular service, appointment time, price, or estimate will be available.

7. Phone Calls and Text Messages

If you provide us with your telephone number, we may use it to communicate with you regarding your inquiry, appointment, estimate, or requested HVAC services.

Message and data rates may apply to text communications depending on your wireless provider.

If we use SMS marketing or automated promotional text messaging in the future, additional consent disclosures may be provided where required.

8. Data Security

We take reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

The FTC recommends that businesses limit the personal information they retain, appropriately secure information they keep, and safely dispose of information when it is no longer needed.

9. Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, resolve disputes, enforce agreements, and comply with applicable legal requirements.

10. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of third-party websites before providing personal information.

11. Children’s Privacy

Our website and HVAC services are not directed toward children under the age of 13, and we do not knowingly seek to collect personal information from children under 13.

If we learn that personal information from a child under 13 has been collected improperly, we will take reasonable steps to delete it.

Federal COPPA requirements impose additional obligations on websites and online services that collect personal information from children under 13.

12. Your Privacy Choices

Depending on applicable law and the circumstances, you may contact us to request information about personal information we maintain about you, request that inaccurate information be corrected, or request deletion of certain information.

Some information may need to be retained for legitimate business, contractual, security, or legal purposes.

You may also adjust cookie settings through your browser or other available privacy controls.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, technology, or applicable laws.

When changes are made, the updated Privacy Policy will be posted on this page and the effective date may be revised.

We encourage visitors to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

HVAC Frankfort IL
Frankfort, Illinois 60423
Phone: 815-534-4779
Email: [email protected]
Website: hvacfrankfortil.com